What role do modern COOs play in building smart airports?

Airports today are no longer just transit points—they are evolving into connected, intelligent ecosystems that reflect the changing dynamics of our cities, economies, and expectations. Simultaneously, the aviation sector is undergoing a significant transformation, shaped by rapid technological progress, increasing environmental responsibility, and rising demand for seamless passenger experiences.

In this fast-changing context, the role of the COO has moved far beyond conventional operational management. The modern COO is now a strategic leader responsible for driving long-term value—anchored in technology, sustainability, and service excellence.

From operations manager to strategic enabler

Traditionally, COOs focused on ensuring smooth day-to-day operations: ensuring punctuality, managing staff rosters, and coordinating across departments. Today, the scope is much broader. The modern COO is involved in shaping the foundational systems and processes that will define how an airport runs.

This shift is especially pronounced in greenfield airport projects, where there is no legacy infrastructure. Unlike brownfield developments that must retrofit new systems into existing frameworks, greenfield projects offer a blank canvas. 

Here, the COO isn’t just running operations; they’re helping design them. They are co-architects of the airport’s operational philosophy from the ground up.

A digital backbone for seamless operations

Digitalization must not be an afterthought—it should be a part of the DNA of any airport. 

As a greenfield airport, Noida International Airport has the unique opportunity to embed next-generation technologies right from day one. This includes the integration of advanced airport operations systems, passenger flow analytics, automated baggage handling, and predictive maintenance platforms.

The aim is to offer real-time visibility across the entire ecosystem—from airside operations to terminal access and security. That level of integration requires strategic planning from the outset and continuous cross-functional alignment.

Sustainability as an operational imperative

Today’s COO must also lead with a sustainability lens. Operational planning must align with climate goals—net-zero targets and energy-efficient operations. From EV-ready infrastructure to efficient HVAC systems, every decision has an environmental impact.

This commitment is reflected in energy-efficient design, use of sustainable building materials, and integration of systems that support carbon tracking and resource optimization. It’s no longer a choice; sustainable operations are a baseline expectation.

Looking beyond the operational oversight

The modern COO works at the crossroads of engineering, digital innovation, passenger experience, compliance, and commercial outcomes. In a greenfield context, this requires a fine balance—embedding flexibility without compromising stability; planning for today while designing for tomorrow.

It’s a leadership role that calls for both vision and detail. You’re orchestrating long-term strategy while also preparing for operational readiness from day one.

The path ahead

As India’s aviation landscape prepares for a period of rapid growth and change, the role of the COO is becoming increasingly critical. This role is not just about leading operations, but also being a strategic enabler—someone who can translate a long-term vision into real-time impact.

The modern COO is a steward of smart, sustainable, and scalable infrastructure. It’s a role that demands clarity of purpose, the ability to integrate across disciplines, and a mindset that always looks one step ahead.