Dubai Airports trains 45,000 staff to support neurodiverse travelers

Dubai: Dubai Airports has significantly broadened its autism-friendly training initiative, now equipping over 45,000 staff members—including those from partner organizations and stakeholders across the airport ecosystem—with the skills needed to better assist autistic and sensory-sensitive passengers at Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC).

This expanded initiative supports Dubai’s overarching goal of becoming a Certified Autism Destination (CAD).

DXB has already made history as the first international airport globally to achieve the Certified Autism Centre (CAC) status, granted by the International Board of Credentialing and Continuing Education Standards (IBCCES). It has also earned recognition from the Dubai Autism Centre (DAC) for its efforts to accommodate travelers with autism.

The training expansion forms a core part of Dubai Airports’ strategy to provide an inclusive and comfortable experience for all passengers, especially those with hidden disabilities or unique sensory needs.

Majed Al Joker, Chief Operating Officer at Dubai Airports, emphasized the importance of people in fostering inclusivity, “Real inclusion begins with individuals. By boosting our investment in specialized training by 36% year-on-year, we’re embedding a deep culture of awareness and support across our airport operations.”

He also noted that DXB and DWC act as key entry and exit points to Dubai, shaping how millions experience the city. With this influence comes a responsibility to ensure that every traveler feels seen, supported, and respected.

The IBCCES-accredited programme has been integrated into the operations of various key stakeholders, including Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, dnata, Dubai Duty Free, Dubai Ambulance, Dubai Taxi Company, as well as airlines such as Emirates and flydubai. These efforts aim to create a unified and empathetic approach to assisting neurodiverse travelers at every stage of their journey.

The training covers sensory sensitivity, effective communication methods, and strategies for easing anxiety, enabling airport staff to offer meaningful, informed support.

Specially trained Guest Experience Ambassadors—recognizable by Sunflower pins, a global symbol for hidden disabilities—are stationed at key points throughout both DXB and DWC to provide hands-on assistance for autistic passengers and their families.

During Autism Acceptance Month, DXB’s Smart Gates, operated by the GDIFA, are lit in blue to show solidarity with the autism community. In addition, Sunflower symbols are prominently displayed across airport terminals to help raise awareness.

To support neurodiverse passengers even before they arrive, Dubai Airports offers the DXB Travel Planner, an online visual journey guide. Travelers can also request a Sunflower Lanyard, a discreet signal for hidden disabilities that grants access to priority services and a streamlined, sensory-aware route through check-in, immigration, security, and boarding.

Other tailored services include two hours of complimentary parking, dedicated taxis, wheelchair assistance, and access to the Assisted Travel Lounge in Terminal 2—a calm, sensory-adapted space designed for guests who need a more comfortable airport experience.

These efforts reaffirm Dubai Airports’ commitment to making air travel accessible, inclusive, and welcoming for all.